I do not have enough time or space to tell all of the poor service especially the rude secretaries. But this was the last straw.
My wife took my dog in for vomiting ended up leaving with $580 bill. Called to question what was done (Suzanne) answered the phone and had an attitude the whole time and hang up on me. I will never take my dog there ever again nor will recommend them to anyone.
We are new patients to the practice and cannot say enough good things about Hamilton Animal Care. The staff is always professional and friendly when we brought our pup for her many appointments when we first adopted her. Dr. Reimert always takes his time to answer my questions and concerns. They are the absolute best when it comes to caring for your best friends. Highly recommend!
I took my seven-year-old Boston terrier for vaccines at the end of August 2017 because he needed to be boarded overnight. I knew from experience he needed to have all his core vaccines given by a Vet to be boarded. I was under the impression he was getting his annual vaccine, because I explained to the Vet at this time (and every time I go there) that I administer the yearly care vaccines my self. Come to find out when I went to schedule boarding for 11/26/2017; my dog needed a booster for distemper. Why did he get a distemper vaccine that needs a booster? When was the Vet or any staff person going to discuss that? As the RUDE OBNOXIOUS desk woman so bluntly put it, I SHOULD HAVE READ THE FINE PRINT!
***IT IS THE VET'S AND STAFF’S PROFESSIONAL RESPONSIBILITY TO EXPLAIN PROCEDURES AND EDUCATE CLIENTS at the time of service.***
Veterinarians: 4 Stars (different Vet every time).
I have been taking my pets to Hamilton Animal Care for over 12 years. The doctors are very compassionate and knowledgeable. The staff is always very friendly and the facility is beautiful. I would recommend to anybody.
Desk Staff: -10. (Rude, Extremely POOR customer service).
We have boarded our older dog here twice this summer, and twice he has come home with an upper respiratory infection. This last time, our younger dog was boarded as well....comes home with an upper respiratory infection. Both had all their shots up to date before boarding, as required. Both are in good health. We thought after the first boarding, our older dog had just injured his throat by pulling (he was hacking when we got him home, but was not diagnosed at Hamilton Animal Care.) We had him checked and treated at our Vet, and we bought a harness to replace his collar since he is a puller when walked. That didn't help this past stay. They are both on meds per Hamilton Animal Care, and I expect another visit to our vet will be in order pretty soon as a follow up. We liked the care they got there (personnel wise) but feel we won't be back in the future since we are batting 100% for the dogs coming home SICK after staying here.
Groomers/Nail cutters: -10 (inexperienced staff).
Hamilton Animal Care is a US Veterinary Care based in Wescosville, Pennsylvania. Hamilton Animal Care is located at 6110 Hamilton Blvd, Wescosville, PA 18106, USA.
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